01.12.2011

How to start with Agile: one simple hint

Jaakko Palokangas, my colleague brought today great idea how to start with Agile in team of newbies. Let’s call it Agile principles workshop. Gather the team you should help to implement Agile or your team in case you are team ...

08.11.2011

Agile practices helping in emergency cases alias students delivering quality product thanks to Agile

There exist many research and popular articles, case studies, analyst reports or blogs about effectiveness of Agile and Lean approaches. We want to share how Agile can help to deliver quality product in short time with university team of newbies/students ...

28.08.2011

Agile and Lean support and maintenance of IT Services and Information systems

This presentation deals with agile and lean support and maintenance of IT services. Agile approaches are considered as software development approaches mostly, but the usage of agile principles and techniques also brings a lot of benefits to the support ...

09.08.2011

ITILv3 story of support and maintenance

This e-book (20 pages, 520kB) explains in story form principles, processes and tools of ITIL version 3. Stories are natural learning mechanism for human nature. Story is for us much more understandable and memorable than formal, structured document. This e-book does ...

02.08.2011

New ITIL version called 2011 released

TSO just released new version of ITIL, some people call it ITIL version 4.0. Basically changes are not so huge, the content is just refreshed, mistakes are corrected and also improvement proposals from community incorporated. Impact is as it would ...