28.08.2011

Agile and Lean support and maintenance of IT Services and Information systems

This presentation deals with agile and lean support and maintenance of IT services. Agile approaches are considered as software development approaches mostly, but the usage of agile principles and techniques also brings a lot of benefits to the support ...

02.08.2011

Vydána nová verze ITIL zvaná ITIL 2011

TSO minulý týden vydalo novou verzi ITIL. Někde můžete najít zmínku o ITIL v4, někde o v3.1, jak to tedy vlastně je? Změny jsou v zásadě menšího rázu, koncept a životní cyklus se nijak nemění, jsou opraveny některé chyby, upraveny ...

02.08.2011

New ITIL version called 2011 released

TSO just released new version of ITIL, some people call it ITIL version 4.0. Basically changes are not so huge, the content is just refreshed, mistakes are corrected and also improvement proposals from community incorporated. Impact is as it would ...